Using an AI text analytics tool is a great way to extract meaningful insights from large amounts of text. This technology enables companies to make data-backed decisions, improve productivity, improve business intelligence, and develop better products. This type of technology, like utilizes Machine Learning and NLP to combine the power of human expertise with AI.

AI Text Analytics Solution

Knowledge Graph

The knowledge graph is the heart of an AI text analytics solution. It comprises several core components, including a knowledge model, an ontology, a subject, a predicate, and an object. These elements are correlated and built in such a way as to facilitate the search process and facilitate analytics.

Knowledge graphs are vast, curated collections of related entities. They enable smart machines to augment the capabilities of human searchers. With their ability to understand the meaning of different entities, knowledge graph-powered search can produce more accurate search results. A knowledge graph-powered search requires extensive knowledge graph and text analytics indexing techniques to be effective.

Creating a knowledge graph is a complex process. It requires a comprehensive inventory of NLP methods, accurate entity, and relationship information extraction, and merging text information from heterogeneous sources.

Automated Categorization

Automated categorization is an integral part of AI text analytics. In this process, machine learning algorithms analyze text examples to find patterns and rules. The results of these analyses are then used to categorize new examples. This process is faster than manually categorizing the same text. The process can be automated, eliminating the need for human intervention.

There are several challenges associated with an automated categorization. One of the most significant challenges is the need for more training data. Most companies need more data to train their algorithms effectively. Additionally, most companies overestimate the amount of data they have to train. This makes it difficult to tweak the algorithm and make it more effective. Nonetheless, the potential of automated categorization is huge. With a little effort, an intelligent machine algorithm can help you sort texts into categories and learn from their pattern.

Automated categorization is an important step in AI text analytics. While manual classification is the most common method, it can be time-consuming and expensive. AI text analytics combines several types of machine learning and natural language processing techniques to automate the process.


AI text analytics integration helps companies improve customer experience by analyzing text-based interactions. The software automatically tags and categorizes interactions into common topics. This enables them to quickly find and resolve problems, fill information gaps, and increase customer satisfaction. 

In contact centers, text analytics can analyze customer interactions to identify trends. It uses AI and language processing to highlight subtle feedback and improve features and services based on customer priorities. By analyzing customer text, marketers can improve the experience for current and future customers. The data can also be used to debug issues based on customers’ priorities.

AI text analytics integration can help companies improve customer service by identifying problems and reducing customer support calls. It can track customer interactions and help businesses determine whether marketing messages are effective. It can also help determine the cost and benefit of campaigns. By using text analytics, businesses can track the effectiveness of their messaging campaigns so that they can make informed decisions.